Privacy Policy

Effective Date: 2/17/2025

1. Introduction

Untapped Solutions is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard the information of all users, including employers, Untapped Users, Client-Driven Organizations (CDOs), and any other platform participants.

By using Untapped Solutions, you agree to the collection and use of your information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

  • Account Information: Name, email, contact details, organization affiliation, and account credentials.

  • Usage Data: Platform interactions, preferences, and engagement metrics.

  • Technical Information: IP addresses, device identifiers, browser type, and location-based data (if enabled).

  • Payment Information: If applicable, payment processing details will be handled securely by third-party providers.

  • Optional Data: Resumes, profile information, or additional data provided voluntarily.

3. How We Use Your Information

We use collected data to:

  • Provide, maintain, and improve our CRM and networking platform services.

  • Analyze trends and engagement to optimize user experience.

  • Ensure security, prevent fraud, and comply with legal obligations.

  • Facilitate customer support, account management, and communication.

  • Develop AI-driven insights to improve platform performance and features.

  • Conduct research and analytics in an aggregated, non-personally identifiable manner.

4. Data Retention & Deletion

We retain user data only as long as necessary for operational, legal, and security purposes. Users can request account deletion, subject to compliance and legal obligations.

5. Data Sharing & Third-Party Policy

  • We do not sell user data to third parties.

  • We do not share customer information with third-party providers except where necessary for essential services (e.g., payment processing, cloud storage, analytics) or legal compliance.

  • Aggregated and anonymized data may be used for analytics and system improvements.

6. User Rights & Data Control

Users have the right to:

  • Access, correct, or delete their personal information.

  • Restrict or object to certain data processing activities.

  • Request a copy of stored personal data.

  • Opt-out of non-essential communications.

To exercise these rights, users may contact us at [Insert Contact Email].

7. Data Security Measures

We implement industry-standard security protocols, including encryption, access controls, and periodic security audits, to protect user information.

8. Cookies & Tracking

We use cookies and similar technologies to enhance functionality and personalize experiences. Users can manage cookie preferences in browser settings.

9. International Data Transfers & Compliance

For users outside our primary operating country, your data may be transferred and processed in jurisdictions with differing privacy regulations. We comply with GDPR, CCPA, and LGPD where applicable.

10. Policy Updates

Untapped Solutions reserves the right to update this policy. Users will be notified of significant changes via email or platform notifications.

Terms of Service

Effective Date: 2/17/2025

1. Agreement to Terms

By accessing or using Untapped Solutions, you agree to comply with these Terms of Service. If you do not agree, please discontinue use of our platform.

2. User Responsibilities

Users must:

  • Provide accurate and truthful information during registration.

  • Use the platform in compliance with all applicable laws and regulations.

  • Maintain the confidentiality of login credentials and account security.

  • Refrain from posting harmful, illegal, misleading, or abusive content.

  • Adhere to ethical networking and engagement standards.

3. Service Access & Availability

  • We strive to maintain platform uptime but do not guarantee uninterrupted service.

  • We may modify, suspend, or discontinue features or services at our discretion.

  • Untapped Solutions is not liable for technical issues caused by user devices, internet providers, or third-party integrations.

4. Payment & Subscription Terms

  • Certain features are available via paid plans; pricing and details are available at checkout or upon sales consultation.

  • Payments are processed securely through third-party providers.

  • Refund and cancellation policies will be outlined upon payment gateway integration.

  • Failure to complete payments for paid services may result in restricted access.

5. Intellectual Property & Content Ownership

  • All content, software, branding, and materials associated with Untapped Solutions remain our exclusive property.

  • Users may not copy, distribute, or commercially exploit platform content without permission.

  • User-generated content (e.g., job postings, profiles) remains the responsibility of the user and must comply with our content guidelines.

6. Limitation of Liability

  • Untapped Solutions is not liable for any damages resulting from platform use, service interruptions, or data loss.

  • We are not responsible for user-generated content or third-party interactions on the platform.

  • Users assume responsibility for their engagements and transactions within the platform.

7. Account Suspension & Termination

We reserve the right to suspend or terminate accounts that:

  • Violate our Terms of Service.

  • Engage in fraudulent, abusive, or illegal activity.

  • Fail to adhere to platform guidelines.

8. Dispute Resolution & Governing Law

  • Disputes will first attempt to be resolved through mediation or arbitration before formal legal action.

  • These Terms of Service are governed by the laws of the jurisdiction in which Untapped Solutions operates.

9. Compliance with Privacy Laws

  • We comply with applicable data privacy laws, including GDPR (EU), CCPA (California), and LGPD (Brazil).

  • Users may exercise their rights under these laws by contacting [Insert Contact Email].

10. Contact Information

For questions or concerns regarding these policies, contact us at [Insert Contact Email].

This Privacy Policy and Terms of Service outline our commitment to transparency, security, and compliance for all users. By using Untapped Solutions, users agree to these terms.