Terms of Service
Last Updated: April 6, 2026
1. Acceptance of Terms
By accessing or using the Untapped Solutions platform, website, APIs, mobile applications, and any related services (collectively, the "Services"), you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, you may not use the Services.
1a. Corporate Identity
The Services are owned and operated by Conconnect Holdings Corporation ("Conconnect"), a corporation doing business under the brand name "Untapped Solutions." References in these Terms to "Untapped Solutions," "we," "us," or "our" mean Conconnect Holdings Corporation and its subsidiaries and affiliates operating the Untapped Solutions brand and platform.
2. Description of Services
Untapped Solutions, a brand of Conconnect Holdings Corporation, provides a cloud-based Software-as-a-Service (SaaS) platform designed for reentry organizations, nonprofits, government agencies, and employers. Our Services include — but are not limited to — case management, client intake and tracking, outcomes and compliance reporting, employer matching, AI-powered case planning, automated client referrals, SMS and email communications, document management, and workforce development tools. The Services are delivered on a subscription basis and are subject to the plan and features selected by Customer.
3. Account Registration and Security
To use the Services, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must immediately notify Untapped Solutions of any unauthorized access or security breach. Untapped Solutions reserves the right to suspend accounts that violate these Terms or pose a security risk.
4. Subscription, Fees, and Payment
The Services are offered on a subscription basis as described in the applicable order form or pricing plan. Fees are due in accordance with your selected billing cycle. All fees are non-refundable except as expressly stated in these Terms or required by law. Untapped Solutions reserves the right to modify pricing with thirty (30) days' prior written notice. Failure to pay fees when due may result in suspension or termination of access to the Services. Any taxes applicable to the Services are your responsibility unless otherwise stated.
5. Customer Data Ownership and Usage
5.1 Your Data, Your Property
You retain all rights, title, and interest in any data, records, files, or information that you or your authorized users upload, enter, or transmit through the Services ("Customer Data"). Untapped Solutions does not sell, share, rent, or trade Customer Data to or with any third party for their own purposes.
5.2 Limited Access for Customer Success
Untapped Solutions personnel may access Customer Data solely for the purposes of providing customer support, troubleshooting issues, ensuring platform performance, and delivering the Services as described herein. Access is limited to authorized personnel operating under strict confidentiality obligations.
5.3 Aggregate and De-Identified Data
Untapped Solutions may collect and use aggregate, anonymized, or de-identified usage data — such as feature adoption patterns, platform performance metrics, and general usage trends — to improve the Services, develop new features, and enhance the overall user experience. This data does not include any personally identifiable information (PII) or any data that could be used to identify individual clients or persons served.
5.4 No Sale or Sharing of Data
Untapped Solutions will never sell, license, or share Customer Data or the personal information of your clients with third parties for marketing, advertising, or any purpose unrelated to delivering the Services.
6. Use of Artificial Intelligence and Third-Party Tools
6.1 AI-Powered Features
The Services include AI-powered features such as automated case plan generation, client-to-service referral matching, predictive analytics, and intelligent recommendations. These features use third-party AI processing services to analyze relevant Customer Data in order to deliver functionality within the platform.
6.2 Third-Party Processors
Untapped Solutions utilizes third-party tools and sub-processors to deliver certain features of the Services, including AI processing, communications infrastructure, and cloud hosting. These third-party providers are contractually bound to handle data in accordance with applicable privacy and security standards.
6.3 No Model Training on Customer Data
Customer Data — including client records, case notes, PII, and any information entered into the platform — is NOT used to train, fine-tune, or improve any AI or machine learning models. AI processing is limited to generating outputs (such as case plans or referral recommendations) in real time for the Customer's direct use. Only anonymized, aggregate behavioral data — such as which features are used and how frequently — may be used to improve platform functionality.
7. SMS / Text Messaging Services
Service Description
Untapped Solutions provides SMS and text messaging functionality as part of the SaaS platform. Organizations subscribing to the Services may enable text messaging features to communicate with their clients, including appointment reminders, case updates, program notifications, referral alerts, and other service-related messages. By enabling and using SMS features, Customer consents to the transmission of text messages through the platform on behalf of their organization.
Messaging Provider & Reseller Disclosure
SMS and MMS messages sent through the Services are transmitted using Twilio Inc. as our underlying messaging infrastructure provider. Untapped Solutions purchases SMS capacity, phone numbers, and 10DLC campaign throughput from Twilio and resells that capacity to Customer as part of bundled platform features and add-on messaging packages. Customer's use of SMS features is therefore also subject to Twilio's then-current Acceptable Use Policy and Messaging Policy, and to applicable U.S. wireless carrier and CTIA messaging requirements.
End-User Consent
Customer is solely responsible for obtaining and maintaining all necessary consents and opt-ins from their end users (clients) before sending SMS or MMS messages through the Services. Customer represents and warrants that they will comply with the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), and all other applicable laws and industry guidelines regarding text messaging. Customer must maintain proof of consent and provide it to Untapped Solutions or regulatory authorities upon request.
Opt-Out Requirements
All text messaging campaigns must include automated opt-out functionality. The Services include built-in support for standard opt-out keywords (e.g., STOP, END, CANCEL, UNSUBSCRIBE, QUIT). Customer shall not attempt to bypass or interfere with these automated opt-out mechanisms.
Prohibited Content
Customer shall not use the SMS features to transmit any content that is: (a) fraudulent, deceptive, or misleading; (b) defamatory, libelous, or threatening; (c) obscene, pornographic, or indecent; (d) infringing on intellectual property rights; or (e) related to high-risk financial services, debt collection, gambling, or SHAFT (Sex, Hate, Alcohol, Firearms, Tobacco) content as defined by carrier guidelines.
8. Email Communications
By using the Services, you consent to receive transactional and service-related emails from Untapped Solutions, including account notifications, system alerts, security updates, product announcements, and customer success communications. You may opt out of non-essential marketing emails at any time by using the unsubscribe link provided in each message. Transactional emails necessary for the operation of your account cannot be opted out of while your account remains active.
9. Acceptable Use
You agree to use the Services only for lawful purposes and in compliance with all applicable laws and regulations. You shall not: (a) use the Services to store or transmit malicious code; (b) attempt to gain unauthorized access to any part of the Services; (c) interfere with or disrupt the integrity or performance of the Services; (d) use the Services to harass, abuse, or harm another person; (e) upload content that is unlawful, defamatory, or infringes intellectual property rights; (f) sublicense, resell, or redistribute the Services without prior written consent; or (g) use the Services in any manner that violates applicable data protection laws.
10. Data Security and Compliance
Untapped Solutions implements industry-standard administrative, technical, and physical safeguards designed to protect Customer Data against unauthorized access, disclosure, alteration, or destruction. These measures include encryption in transit and at rest, role-based access controls, regular security assessments, and incident response procedures. While no system can guarantee absolute security, Untapped Solutions is committed to maintaining a robust security posture consistent with the sensitivity of the data processed through the Services.
11. Intellectual Property
All content, software, features, functionality, trademarks, logos, and materials comprising the Services are the exclusive property of Conconnect Holdings Corporation (operating as Untapped Solutions) and are protected by copyright, trademark, trade secret, and other intellectual property laws. These Terms do not grant you any right, title, or interest in the Services except for the limited right to use them in accordance with these Terms. Any feedback, suggestions, or ideas you provide regarding the Services may be used by Untapped Solutions and Conconnect Holdings Corporation without obligation or compensation to you.
12. Confidentiality
Each party agrees to maintain the confidentiality of the other party's confidential information and not to disclose it to any third party except as necessary to perform obligations under these Terms or as required by law. "Confidential Information" includes, but is not limited to, Customer Data, business plans, technical specifications, pricing, and any information marked as confidential.
13. Data Privacy
Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, store, and protect information. By using the Services, you consent to the data practices described in the Privacy Policy.
14. Third-Party Integrations
The Services may integrate with or contain links to third-party websites, services, or applications. Untapped Solutions does not control and is not responsible for the content, privacy practices, or availability of any third-party service. Your use of any third-party integration is at your own risk and subject to that third party's terms and conditions.
15. Service Availability and Support
Untapped Solutions will use commercially reasonable efforts to maintain availability of the Services. However, the Services may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our control. Untapped Solutions shall not be liable for any downtime or service interruptions. Support is available via email at hello@untappedsolutions.io during regular business hours.
16. Disclaimer of Warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. UNTAPPED SOLUTIONS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
17. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL UNTAPPED SOLUTIONS, INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, WHETHER INCURRED DIRECTLY OR INDIRECTLY, ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES. UNTAPPED SOLUTIONS' TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
18. Indemnification
You agree to indemnify, defend, and hold harmless Conconnect Holdings Corporation, Untapped Solutions, and their respective parent companies, subsidiaries, officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) any data or content you submit through the Services.
19. Term and Termination
19.1 Term
These Terms are effective upon your first use of the Services and remain in effect until terminated.
19.2 Termination by Customer
You may terminate your account at any time by contacting us at hello@untappedsolutions.io. Termination does not entitle you to a refund of any prepaid fees.
19.3 Termination by Untapped Solutions
We reserve the right to suspend or terminate your access to the Services at any time for violation of these Terms, non-payment, or any other reason at our sole discretion, with or without notice.
19.4 Effect of Termination
Upon termination, your right to use the Services immediately ceases. Untapped Solutions will retain Customer Data for thirty (30) days following termination, during which you may request export of your data. After that period, Customer Data may be permanently deleted.
20. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Delaware. You consent to personal jurisdiction in such courts.
21. Changes to These Terms
Untapped Solutions may update these Terms from time to time. We will notify you of material changes by posting the revised Terms on this page and updating the "Last Updated" date. For material changes that affect your rights, we will provide at least thirty (30) days' notice via email or in-app notification. Continued use of the Services after the effective date of revised Terms constitutes acceptance of those changes.